The worst customer service

I have been without internet for almost 5 days . Have been trying to get hold of an agent for almost 3 days and yet nothing. Was on a call with one of the agents I got hold of gave my details and then I was placed on hold for almost more than 20 minutes because she could not see what the problem was and then the call got dropped by the agent . After that I requested another call and got through to an agent gave my mobile number and then 5 minutes of being on hold the call has been dropped again . I would just like to say you guys have the worst cumstomer service but the company calls them the best Network Provider in South Africa but actually the worst because of your call centre agents. And yet nobody could tell me why the fibre line have no internet connection. I wouldn’t recommend telkom to anyone due to what happened