The worst customer service and empty promises

I went to Telkom a month ago wanting to switch to a contract since I was offered one a few months back from the Telkom callcenter. Filled in my forms for a smartplan100 iPhone 5s gold. I was told I qualify for the phone and paperwork will be sent through. After 3 weeks of me going in and out the Telkom store, they called and was told It was denied but they had no idea why but will keep the phone for me and try again. Still no reply so I went in a week later where I was told they sold the phone to another customer and asked what I do they said that is probably why I got denied. I am a full time dance teacher and actress with a good income but they have the audacity to tell me I should join another service provider. Iv been on every network and by far Telkom service is the worst. Still no reply to my complaints via email or Facebook and Telkom refuse to call me back to sort out this issue. Discriminated after bringing Telkom loyal customers and I see everyone who complains on their page has no reply! this is unacceptable customer service and if you studied that you would know customer is king. Get your act together Telkom I'm disgusted. Years with Telkom and this is the service I get