The Worst Customer Service !!!

I went to Telkom Store in Tyger Valley Centre on 19/04/15, to renew my Cell Contract and ADSL , and they had the Phone(Samsung S3 MINI)and a modem,but the Consultant was unable to do the necesary transactions on the system.We were told it would be sorted out the next morning.Then it all started,nobody informs you of the progress on your contract renewal,we cannot phone anybody(nobody answers the phone),we e-mail them with no response.On 11/05/15 my wife was phoned to inform her that we can now get the Core2 for a litttle more than the S3 Mini,according to new prices,and we gave the go-ahead to adjust the contract accordingly.I e-mailed the Branch Manager on 15/05/15 and asked to ensure everything is in order for us to collect the phone,modem on Sun17/05/15.Rep**** that a Consultant will confirm before 19:00 that evening,but everything should be in order.Nobody phoned! We arive at Telkom Store the Sun,only to find out that the contract was made out for the S3 mini and not the Core2, and no modem stock.Everything now needs to be cancelled,and redone, but the person is off.Consultant phones on 23/05/15,they have Core2 and modem,still awaiting new contract- I AM STILL WAITING!!!