The worst customer service

Hi, 2issues:

1. I have requested on 10 October 2017 for previous months invoices (older than 6 months) to be sent to me. Then I was informed that because the invoices is older than 6 months, it might take longer. Sure I understand that. BUT, it is now 27 October 2017, after various phone calls, various follow up emails, various visits in store - I still do not have the invoices requested. I had to request the invoices for a reason, and now I am being fined for not submitting the invoices in time?? DUE TO TELKOMS absolute ****py service. How long does it take pull 4 invoices and e-mail it? (definetly not 17 days?)

2. I have sent a request to terminate my contract at Telkom in September 2017 already. Followed up with email. Yet not succesful. When I followed up on 3 Octboer 2017, I was told that they did phone me, and I confirmed that it should no longer be terminated. This is not true, as Telkom is unable to contact me, as I am no longer living in South Africa, the phone and sim is with me in the other country, so they could not have spoken to me. Further more, I had to log a new request for termination. On 10 October 2017 I filed a new request for termination. Today, 27 October 2017 Telkom can still not confirm that the contract has been terminated. Once again after various follow up e-mails and phone calls. This is the worst service I have ever received and the fact that it is impossible to escalate, and not one person at Telkom, which I have made contact with has been able to assist me with either of these issues effectively.