The Worst Customer Service!!!!

After waiting for 52min 46secs I was still not assisted. I had no coverage and missed 10 called from my associate just because of their network. Nothing was working so I decided to call so I can be assisted, what I got was the worst service ever. First I spoke to Gugu who never mentioned her surname who put me on hold for 15minutes and transferred me without informing me, then I spoke to Zonke Langa who also did nothing. I asked her to transfer me to a team leader but I had to be on hold for 20minutes to be told that \there is no team leader available". If this is the service telkom gives to their clients then I can't recommend anyone to use it. Their staff doesn't show empathy"