The worst customer experience of my life @ Mall of africa + STARTEK

NO TO BEING TREATED LIKE I AM NOT A PAYING CUSTOMER

..went 2 mall of africa on the 08.08.2019 to change the account from which my (mobile data account) debit order goes off, as well as the debit order date.

The consultant I interacted with there had a nonchalant attitude, was unfriendly and unhelpful. She even had the audacity to ask me to give her a good CSAT rating. What peeves me the most is that she didn't change the debit order date on the profile.

Fast forwarding...

I called the CCC on the 17.09.2019 and spoke to Koketso Ramaile about the service breakdown and was hoping somebody would be able to recover the service and change the debit order date. I was told the debit order is tracking on the account already and that I am obligated to make provision. No apology offered, as if I'm responsible for the breakdown. This obviously agitated me and I asked to speak to a manager and was playfully passed onto "Adriaan" who committed to dealing the matter urgently and unsurprisingly, he went, sat on his hands and did absolutely nothing.

Outsourcing a customer contact center is unarguably cost-effective but counter-intuitive and productive, in the long run.

The service at BPOs is nauseating. Nothing done there is customer-focused but cost/revenue driven.

Lizeka Ntabeni(Ops. supervisor), Harrison Malunga(Ops. Manager),Tshegofatso Kgafela(Head CCC)