THE WORST CUSTOMER EXPERIENCE EVER!!!!!

<p>Good Day,</p> <p> </p> <p>I received a sms from Telkom stating that my account has been suspended due to non-payment. I called the call centre and the guy I spoke to advised me that Telkom tried debiting my account but did not receive any payment and that I should contact my bank, I informed him all my other direct debits are coming out my account and that he should check on his side however he was persistent that it’s my bank who rejected the payment. He also mentioned that I must wait for the 25 April to see if the debit will come off….</p> <p> </p> <p>My bank details were verified and correct on the system.</p> <p> </p> <p>I called my bank immediately, they checked and advised that Telkom has never requested any payment from my account….I waited for the next day which was the 25/04 and nothing came off…</p> <p> </p> <p>I used the online chat and spoke to another guy who told me that he can’t assist as my account has been handed over to the collections department…I was furious…</p> <p> </p> <p>I immediately called the call centre and the lady was very professional and assisted me by advising that “ITS AN INTERNAL ERROR ON OUR SIDE”””” she logged a case ********** 2 and told me someone will get back to me….At this point I was extremely frustrated as the previous guy I spoke to actually **** to me…Is this the type of people you guys employ?</p> <p> </p> <p>2 days later(today) no one contacted me so I once again had to call the call centre… I spoke to Snenhla Nhla this was just after 8:00 and the call lasted 41 minutes after she put me on hold several times as I wanted to speak to a supervisor, I was told that Apiwe (supervisor) was on an escalation call and that she will call me back after that call….</p> <p> </p> <p>1:40 still no call from Apiwe and AGAIN!!! I had to call the call centre…. I spoke to a lady and asked to speak to Apiwe, After she put me on hold she told me that Apiwe is on an escalation call and she will call me back…. I advised the agent that I will hold as its almost 5 hours later and she still didn’t call me back. Agent then put me on hold as I asked if I can’t speak to another supervisor, She came back and said her supervisor is on a call and no one is available. After she put me on hold again she said that Apiwe told her now that she has escalated my issue to the billing department via email as the billing team does not have a contact number to be reached on???SERIOUSLY??? So you telling me your company does business with other departments only via email? My question to her was if she could provide you all that details now, why can’t she speak to me and the agent advised that Apiwe put the customer who she supposable on an escalation with on hold. According to the agent Apiwe will call me before 4pm today.</p> <p> </p> <p>I am really disgusted in the way your guys treat your customers…..Because of an internal error on your end me as the customer must suffer? I am not able to make or receive any calls on that line, which costed me in getting a new sim card and I have to top up airtime & data ( Are you going to reimburse me for that)???</p> <p> </p> <p>I would like someone to please contact me ASAP so that we could get this issue sorted as this is time wasting and costing me……</p> <p> </p> <p>I can be reached on ********** 379</p> <p> </p> <p> </p> <p> </p>