The worst customer experience and service!

Telkom service is horrible and your customer care lines need to be sorted out! Nov 2018: I was told my ADSL line can be upgraded to a Fibre connection by a Telkom employee who did a site visit. Vumatel then send me a Fibre modem via courier, when the Vumatel guys (who are very pleasant) came to install the Fibre, they told me that no Fibre connection can be made there. That was fine, then Telkom send me an invoice of R1750 for the Fibre modem I can't use and increase my bill!! Nobody from Telkom can help me. Dec2018: We move to a new flat. I fill out the form to request transfer of line, no one from Telkom contacts me, I try again, no one from Telkom contacts me. call centres refer me to 10213 which I need a service number to use but that doesn't work either! Jan 2019: I cancel my monthly subscription, I am going to be billed until March and I haven't had a Telkom service since Dec 2018!! I queried this on the website and the lady gave me a self help link then closed the chat.... I just can't believe how DISGRACEFUL your service is...