THE WORST COMPANY IN SOUTH AFRICA!

I am trying to cancel a contract i've never used. Phone cancellations. Someone picks up and tell me EVERYTIME 4th time now that they need to put me through to cancellations and then I waste my money and my time holding on for 20 minutes everytime. NO OTHER WAY they can cancel. So clearly they do not want you to cancel. I WANT MY CONTRACT CANCELLED!!!!!!!!!