The worst call centres ever

I app**** for a Telkom line for data and voice. I received confirmation that it was approved and was told it would be done in the first week in January 2018. As I had a data provider, I gave notice on that service. Well, the appointment was made for the installation, my very elderly parents were at home and was told that as the technician can not enter the property where the "pole" is, we must make arrangements. No address no information provided. Trying to phone the call centre again and again and again all I get told is to make another appointment, when the technician arrives, ask him for the adres, then arrange with the occupant and then the installation will be done. Trying to explain the people are working, it is a waste of time and resources for the electrician to come out just to get an address for me and then i still can not make an appointment as I need to involve the neighbour, that is how it works, sorry, that is all I am told. Please, do not despair; your order is still open!

After an hour, the phone cuts out and the process starts again. I just wonder how it feels to go home every day and know that you could not assist one single person, you frustrated a lot of people and get paid for it!!!! Has anybody ever gotten help from a Telkom call centre?

3 months, a lot of calls and still no service..............