LK
Lorraine K

1 reviews | Active since Sept 2015

22 Sept 2015, 16:17

The worst business support - Business Mobile

I have an unlimited business package with Telkom Business Mobile. Telkom Business Mobile only provides service at the customer service nr 081180. They cut my phone on the 15/09/2015 and we are 8 days later and still I can receive NO calls and make NO calls. My entire business runs on my cell phone. They say that internally they processed my payments somehow into 2 different accounts.They need to do fix this internally. I loose business daily and no client contact for 8 days. I have phoned 2 to 3 times a day and no one can give me feedback on when the phone will be on. Bafana tried his best with limited authority. I am desperate. How can you just completely cut a business line. I need assistance as a small business desperately. I need my phone working and the feedback is shocking. This in a country where Small Business Development is so needed.

0
Replies (1)
Telkom
Telkom's reply22 Sept 2015, 17:36
Official
Hello Lorraine22,

Thank you making contact.

Please note that we sent an email and await your response for further assistance.

Your social number: SM148240.

Regards,
Boitumelo
Telkom Social Media Team