The Worst

Telkom must have the worst customer service of privatised companies in the country.<br> First, when asking for a migration of my ADSL line, the service was cancelled entirely. This took 2 days to restore.<br> A week later, I have had intermittent-to no connectivity for 4 days. After logging a fault, I only get a response 3 days later with a scheduled appointment from a technician. On the SMS it states that you can reschedule your appointment. But going online to do this, there are no available appointments anywhere in the next month (according to the system).<br> This frustration follows on what must be 20+ calls to the call centre (obviously getting disconnected multiple times) and numerous online chats to get anywhere with this useless company. Every time you speak to someone different and each has a different story.<br> <br> And you still have to pay for the service even though I have had a week of no connectivity?? Absolutely ridiculous. The only way they are still in business is due to the monopoly they have had on the fixed line/ADSL market. Once fibre is available in my area I will not pass on another cent to Telkom again.<br>