THE WORST!!
<p>I signed a contract to pay R159 every month for a 2.5Gb data contract. Without notice or anyone informing me they started to charge me for the data I use and now I need to pay them R766!! I never went over my 2.5Gb because I put a limit on it and because I cannot afford it. Now they just put their shoulders up and demand that I pay them! I can't pay for something I can't afford!! This is unexceptable </p>
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Good day Moenieb
When can I expect response regarding my query?
Regards
Deon
Good day Moenieb
When can I expect response regarding my query?
Regards
Deon
Good Morning Deon,
Please note that discount has fallen away on your contract as it is now over 24 months.
Your query has been logged with our Billing Team for assistance, case number ***1.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Good Morning Deon,
Please note that discount has fallen away on your contract as it is now over 24 months.
Your query has been logged with our Billing Team for assistance, case number ***1.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Any other service provider contacts me whenever I get close to the end of my contract.
If I was told that my contract was going to get this expensive (R159 to R766) I would have canceled it long before it had a chance to send me in arrears or never even signed a contract with you in the first place. I cannot pay for something this expensive as there will be no money left in my account and to make sure I don't get problems with my bank as well, I will ask them to cancel the debit order.
I'd really like to know how I owe R766 in ONE month for 2.5gb data. I will not accept this
Any other service provider contacts me whenever I get close to the end of my contract.
If I was told that my contract was going to get this expensive (R159 to R766) I would have canceled it long before it had a chance to send me in arrears or never even signed a contract with you in the first place. I cannot pay for something this expensive as there will be no money left in my account and to make sure I don't get problems with my bank as well, I will ask them to cancel the debit order.
I'd really like to know how I owe R766 in ONE month for 2.5gb data. I will not accept this
Good day.
I have not been contacted by you billing team to sort out the problem I have. I do not have airtime to waste to wait 45min for someone to pick up the phone and help me.
Good day.
I have not been contacted by you billing team to sort out the problem I have. I do not have airtime to waste to wait 45min for someone to pick up the phone and help me.