DB
DAVID B

1 reviews | Active since Jan 2017

24 Jan 2017, 08:37

the worst

<p>i app**** for the P9 Light contract phone at Cape Gate branch in January before the special closed. i everytime i enquire about the the phone the answer is we out of stock and the funny thing is when you ask a consultant about it they run to the back to go check just to come and tell you we dont have stock. So on the 23rd of Jan 2017 i went there again the consultant told me that the R199.99 package which include the 1GB data will fall away and i have to take the more expensive package. Can Telkom just tell me why must i suffer for their lack of stock and take a more expensive product when i signed for a contract that is R199.99. is this the standard practice at Telkom Mobile???? </p>

0
Replies (3)
Telkom
Telkom's reply24 Jan 2017, 11:50
Official

Hello dpbending

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

DB
DAVID B's update24 Jan 2017, 12:10
Reviewer Update

im not sure if it will help. i mean they could have phoned other branches for a phone

Telkom
Telkom's reply30 Jan 2017, 17:15
Official

Good Day

Hope the message finds you well. This is in follow up to the above complaint, we have referred the matter for further assistance with the store management , further correspondence will follow .

Regards

Social Media Team

Best regards,