The worst!

Where do you begin with the worst possible telecommunications company ever. I recieved a bill dated for the 09/08/2018 saying that its minus R25. 83 thinking I don't owe them any thing I never bothered paying them. I got a invoice to show for it. Low an behold I got cut off I tried calling from my landline to my mobile and got the automated voice saying I've been suspended ? I was livered! I then received an invoice saying - R25. 83. I called them and got through to an advisor who couldn't first of all tell me why I got a bill from Telkom saying I don't owe anything then he has the nerve to I just have to pay it without an explanation. I requested to speak to a manager and was told I'll get call back as expected, no manager called me back. I called back again and got through to the very same person, what are the chances of that. Only then did he look into it and place me on hold for like 15 minutes and actually saw the route of the problem. He came back and said that someone had made a payment incorrectly on my account of R660 and has of cause requested for a refund. I accepted that and I said okay I now know I have to pay, but can you put my lines on as use never even notified me of payment first of all use made changes and sent me a bill on the 09/08/2018 saying its - R25. 83 when use minuses the R660 use never even notified of an outstanding payment and just cut me off if I'm late with a payment I'd be greeted with a sms saying I still have a balance and I'd get the automated voice message on my land line, I was denied a dispute by the advisor and he just said to pay, the most disgusting response ever no empathy displayed at all. Fine.. I paid the bill on the 15/09/2018 four days after being suspended, and then another bad experience the lines got cut off as Telkom poles were supposedly in some one else's yard ?? we queried as my neighbours also has fixed lines with Telkom as well. The technicians took their own time to come evaluate it and then just drive off again they will come the next day and then just do the same we understand that this was not Telkoms fault but the time it took to get it resolved was ages! I lost out on work and so has my dad as his a carpenter and he depends on the Internet doing quotes. The line finally got fixed eleven days after the poles were taken out. And this woman (the property owner) who had the poles taken out in the first place got her brother in off the books as he sub contract for telkom to come an fix the lines and he made a mess up of it and actually connected a old line of over ten years ago back on and our calls went to the neighbours house phone. When the technician came on Tuesday the 25/09/2018 to fix it we were told that the brother who messed up the lines trying to fix it was on the books and that Telkom sent him. He never even had safety boots on or work clothes on. The property owner got her brother to come in to avoid a huge fine. They caused inconvenience for their own selfishness and we are being told lies.