The worse experience ever

On Friday night Telkom just cut our internet without notice. I called them on Saturday morning and spoke to a lady by the name of Xholelo, she told me that our account was accidentally deleted by the system and that they were going to fix the problem the very same day. Today is Monday and the problem has not been resolved. I have made more than 4 phone calls but nothing seems to be coming out from those conversations that I had with them. Telkom has been very unprofessional in the way that they have been communicating with me. They promised that they will be sending me sms with a new ref number but 4 hours later there is no word from them