The worse customer service....

So I bought a phone at Telkom Jabulani Mall late last year, my phone broke in March this year so I booked it in on the 31March for repairs since it was insured. I was told by the consultant at the store that I should have it back within 3 weeks it's now the 29 of May and I'm still without a phone and with no clear explanation of what's going on.Ive been following up at the store and phoning them and the last time i was at the store I was told that the courier company that picked up the phone from the store was hijacked so my phone got lost, the manager promised to follow up i dont know with who because they sappoused to replace my phone - was promised a call me back the next day its been 2 weeks now and Im still waiting for the call and mind u this was the second time I promised feedback and never hear from the store. When you phone the store no one ever picks up so you have to drive and stand in que to follow up. Telkom is still debiting me for a phone I dont have....This is the worse customer service I've ever experienced and would never recommend Telkom to anyway.