SP
Saiyuri P

1 reviews | Active since Mar 2022

03 May 2022, 10:26

The worse customer experience and service ever!

I am absolutely sick and tired of Telkom and them not delivering on their promises. I signed up for the 80g day + 80g night for R199 a month promotion. A lady called me up and confirmed that this would be done. Telkom then gave me only 40g day and 40g night data and I called numerous times and spoke to numerous different people until eventually telkom started giving me 80g day and 40g night data for the R199. Already they did not deliver but I stayed with them anyways. Instead of giving me a full 80g day data a month they split it into 2 so 40g anytime recurring lte and 40g smart broadband data. These 2 sets of data has an expiry date of the 1st of every month. Everything went well u till April. Instead of me using the data that expires on the 1st of May first and then using the data that expires on the 1st of June, in April I was using the data that expires on the 1st of June which does not make sense!!! Because I now forfeited my data. Now it is may and I am using the data that expires in July instead of the data that expires in June!!!!!!!!

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