The words (Telkom and Service) should not be mentioned in the same sentence.

Dearest Telkom,

Thank you for the worst service in the world. I would like to personally thank you for the disruption in service and the additional 3G expenses I have been blessed with. Working from home is such a joy - Not to mentioning the fact that there will be a loss of income and the time I have been given to waste away here at home because working on 3G is obviously great with the cost, latency and speeds in comparison to the more "stable" DSL line.

So you might be asking yourself, what seems to be the problem?

Just over a Month ago my DSL line was suspended for no reason it was re-activated within a few hours. Then about 2 weeks ago it was again suspended!!!

Was told it will be reactivated within an hour or so and they can't see why it was suspended in the first place (18th of Oct). After waiting for a good long while I contacted Telkom again. Was told the line is being processed for cancellation???? (Like ***)

I never sent a request to cancel the line!!!! - (Question - Do you hire people to see how they can F*** with a persons day by messing around with their account and services. I mean if you are, i do apologise and I say: Great job!!)

After being slightly irritated in the past an now again with my service being cancelled. I instructed the Telkom consultant I want to move the line to the "Openserve Holding Pool".

What telkom has to do on their side is their issue but I want it done.

Was told it would be done that same afternoon still. Later that Friday evening I rerquested the new ISP to apply for the line and they were unable to do so as the line was never moved to the holding pool.

That following Monday 22nd (WORST F****** DAY of my life with telkom!!!). Phoned telkom as soon as they opened to find out what was going on and why the line was not moved to the holding pool.

I was sent from one department to the next everytime being told they do not deal with cancellations and moving the lines to the holding pool. Spoke to two supervisors and a manager and countless consultants. Was every time just told they will send an email and get back to me? That's in between waiting on the line for a consultant and having to phone back every time. Not mentioning that most of the consultants I spoke to could not even pick up the issue on their system nor did anyone take ownership of the issue.

I have no reference number nor have I received any email or SMS to say the problem is being looked at they have this and that issue and we expect the line to be back up by this date.

The worst experience of my life!!! - Useless company with no backbone or structure.

In the meantime, I am expected to pay for this service. I should be compensated not just for the time of disruption in service but as to the incompetence and lack of service and the fact that having no internet has cost me almost double in 3G expenses just for these 2 weeks.

I have even been to the Somerset west mall three times. There a consultant did assist me and was very efficient at his post but obviously, this is not his department and he also can only do so much - Thank you for your support Natheer.

I have nowhere else to turn Managers, supervisors and everyone I have spoken to just doesn't seem to care.

If someone at telkom bothers too read this. Know that I am fed up and I will post this message on every forum and blog I can find until this issue is resolved and I was compensated.

We as citizens pay good money for a service and we expect exceptional service from any provider.

With warm regards, Johann