the word FREE?????????

I have app**** online (and referred family to do the same) for the homeUNCAPPED package of R599 a month which supposedly includes FREE INSTALLATION, FREE CONNECTIVITY, FREE ROUTER, FREE LINE RENTAL. As far as the word FREE goes with TELKOM it does not exist.

I wasn't told when I app**** online nor when the consultant phoned me that there was a certain criteria that has to met. As far as all the recorded calls go and the terms and conditions nothing is mentioned of criteria's. I received an sms to pay R700 deposit to be paid in order for them to proceed with installation ( hence the words FREE INSTALLATION) on the ad and online. I phoned them again to find out what its for the 2nd consultant then told me they forgot to over write it and she will email them to correct it as it doesn't apply to me. The following day I received the LIT tv box BUT without the FREE ROUTER as advertised, I phone them to follow up and then I was told again to pay R700.00 deposit. I phoned them again this morning to get clarification on why I must pay if its supposed to be FREE. I was told that because of the credit criteria that I do not meet the minimum requirements , BUT AGAIN NO WHERE DOES IT STATE THERE IS MINIMUN REQUIREMENTS THAT ONE HAS TO MEET TO QUALIFY for this product and to top it all off when I actually read the terms and conditions to the consultant where it clearly says " new to broadband customers will qualify for FREE modem and installation ..." she was speechless and put me on hold to speak to her manager, she eventually got back to me and said she was advised by her manager to cancel my order not even a word on the t&c's that I just read to her so this to me it shows that I am correct in saying they are false advertising and that there is no criteria to be met because not even the manager can speak to me because of the T&C's that is stating its FREE.

Yes TELKOM you have people that still reads the T&C's so I suggest you either change your terms and conditions or SPECIFY to your customers that there is criteria's.