The waiting game

<p>I was debited on the 25th of the month as per normal, paid my account, call in because the amount that came off my account was slightly more then normal. The call center agent explains why and ensures me my account is up to date.. Today I receive an sms about my service being suspended, I'm not able to make calls or use my phone. When I call Telkom they tell me I have to wait 7 - 14 working days for my payment to reflect although I got debited as per normal? When I ask to speak to someone regarding this, they tell me there is nobody that I can speak to and I just need to wait it out. I ask if I can talk to someone in accounts/collections and they tell me they don't have a number or email address.</p> <p> </p> <p>This is ridiculous service!</p>