The train you can't get off...

<p>since the 31/3 when I emailed my cancellation form for a business phone number which is not in use, I have been waiting to be " contacted by a consultant". Follow up phone calls have elicited that there is NO WAY to contact the cancellation dept by phone, that " they have a backlog " and I must " just wait to be contacted as they are very busy"</p> <p>if they have such a backlog, why don't they employ more staff- and anyway how difficult is it to cancel a service?</p> <p>in the meantime, bills come each month, nobody contacts me and I am seriously fed up. Three months is a ridiculous time to wait to cancel a service and It is impossible to find anyone to complain to except the courteous consultants at the Telkom call centre who unfortunately cannot do anything constructive!</p>