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Hello Telkom. I have been calling 081 180 selecting option 5 to give notice on my month to month contract with you. I have also tried resetting my online account. Heres how it goes: I enter in my user name (email address) and select forgot password. The system then prompts me to enter in my email address in order for an OTP to be sent to my email address. The OTP takes about 20 -30 minutes to deliver if it does, by that time your forgot password page to enter in the OTP has refreshed and you are back on the Home screen. You are then unable to enter in the OTP as you now need to request another OTP and then the pages refreshes as the OTP takes so long to deliver. I have still not received my 2nd OTP requested for today, at about 2pm. Also dialing your call center, I listened to your music for 10 minutes today with nobody answering the call in your retention department. On Monday, 1 Feb i held on for 6 minutes. LOL, how do you expect people to utilize your self service portal when it is absolutely unable to perform basic functions such as password reset, perhaps someone could actually answer the calls coming in. I would really appreciate if someone could get into contact with me in order for me cancel my subscription with you.