The telkom nightmare

Telkoms service has truly been the worst experience ever. I had a fixed line contract with Telkom for the duration of 2018, when I was moving location in December 2018 I requested that my fixed line be moved to my new address and they said this would take up to 14 working days. By the end of January 2019 the move hadn't yet been fulfilled and I decided to cancel the contract and get a new WIFI provider. I canceled my contract but I was still being billed, even to today May 2019 am still being billed. I've been to the store, I've called the help center and even used the online chatzone for help and no one has been to explain how I'm still being billed. To make matters worse they handed me over to debt collectors!!? And are withholding the deposit the deposit I had to pay at the beginning of the Contract. Truly at a loss for words. Do yourself a favor, if ever you are considering using Telkom for anything, run in the opposite direction, anyone else would be a farrr better alternative.