SS
Shiksha S

1 reviews | Active since Nov 2016

30 Apr 2017, 14:15

The Telkom mobile website is so unreliable and when you to to the actual stores they are not helpful or efficient

<p>I have been trying to get a macbook pro laptop contract added onto my existing contract with Telkom for over a month now!. I have been to the Telkom at both Cresta and Clearwater mall where on numerous occasions they were unable to assist me due to them not having stock of the apple macbook laptops, as well as not being able to confirm to me when they would get the stock.</p> <p>I was then referred to the actual i-stores to go and conclude the transcation with them as they have a telkom sales rep on site, and they can do the actual add on's for me as they have laptops in stock, so for tw weeks more I have been waiting for the i-stores to get stock of telkom modems.</p> <p>What patheic service there is no urgency and the worse part is that I got all these forms to complete for an add on and was told by Asanda to email them to her, but she didnt advise me that she would be going on leave that week so I keep emailng her, and eventually when i went into the store I get told shes not in how unprofessional, Asanda from telkom, who works at the i-store in Clearwater Mall west of JHB.</p> <p>This is actually so pathectic that they have no service ethic! so two months in total have passed and I still cannot do a smple add on onto my current contract account.</p> <p>I suggest that someone contact me to get this done, as I plan to take this much further for both telkom and the apple i stores!</p>

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Replies (1)
Telkom
Telkom's reply01 May 2017, 09:26
Official

Good Morning Shiksha,

Please be assured that this matter has been escalated to our Supply Chain Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team