The Telkom contract that never ends...

<p>I had a contract for my iPad with Telkom mobile which expired around May 2016. I called Telkom and asked what I needed to do to ensure that the contract was cancelled following its expiry. They emailed me a cancellation form and asked that I send it to ********** I emailed my cancellation form and a copy of my ID as requested. Since then Telkom has invoiced me and debited my account every month on the same cancelled contract.</p> <p>I first noticed this in June and I called Telkom to log a query. I was told that their system had not captured my cancellation request. They then assured me that my account had been cancelled. The same thing happed again in October 2016 and December 2016. In each instance when I called in: (i) I would be told that the contract had not been cancelled; (ii) the person on the other end would tell me that they had now finalised the cancellation; they would send me email confirmation that it had been cancelled or their supervisor would call to confirm that the cancellation was done and would offer their apology for the mix-up. Despite all of that, I would then get another invoice.</p> <p> </p> <p>It's getting extremely frustrating.</p> <p> </p> <p>Sibonelo</p>