The STRUGGLE continues - Billed for NO APPARENT REASON - Welcome to Hellkom

Once again I've received a bill from Telkom. This time they're even charging me an additional "rejection fee" of R200-something. And this after it was confirmed by not one, but three people that Telkom should not be charging me and that this should have been cleared on my account that's been cancelled since October.

I was given a case number regarding this issue - it was SMS'd to me after phone confirmation that I should not have been billed - I have email confirmation that I should not have been billed and that the account should have been made clear. But no, nothing stops them from taking my money again this month. I had the last debit order reversed...in which I'm the one who pays the bank reversal fees. And now, this coming Christmas, Telkom will once again ***** from me! Do they think I have just money lying around that can be ******??? The money they're going to take from me is money that I need to pay legit expenses! What more can I do? How much longer is this going to continue? Why is it okay for them to ***** from me? It was already ******* that I had to pay for a service that didn't work properly (hence why I cancelled), now they want me to pay for a service that doesn't even exist! Why is this okay? WHY? Do I need to go to court? What? What must I do?