The story of ********** debit orders at telkom and a customer care that is unable to assist

There is possible ***** at telkom that should be investigated.

Someone took out a contract, and they used my bank account number (*****), without my consent of course.

I do not know who the person is, the call centre agent new, and withheld the infomation.

I have been following the matter up with Telkom since last year June when I first noticed the debit orders, however they have been evasive.

They sent me communication in October saying that the matter was resolved, but the debit orders continued.

I continued following up after that. However, it got to a point where when I called the call centre they said I should go to a physical store, when I go to a physical store they told me to call the call centre because they only sell phones and they do not have a billing department (Running out of options).

I managed to stop the debit order in Jan with the assistance of my bank, and Telkom is still investigating and haven't paid me back my money.

Another similar debit order went through this month, tried to call again, and I was sent from department to department until I was finally dropped.

Because of lack to customer care, I would not recommend telkom to anyone.