The speed has declined since start of year.

Since the beginning of this year the speed of our internet has declined and just keeps getting worse. To specify we have a 2 mb Uncapped line, at the start of this year our speed was incredible with upwards of 200 kbps and the ping was never more than 30 ms . Now however wired connection yields 300 ms + with a download of about 100 kbps and wireless also 300 ms + ping with download the same. And trying to get a hold of their customer care is impossible, every time i call i get a hang time of 20 minutes plus and just waste my airtime. Needless to say online gaming (the thing we use internet for the most) is impossible.