The shockingly BAD service Continues...

The disappointing and horrific customer service from Kenilworth centers Telkom branch continues. I received a notification this morning from Telkom saying that my phone was ready for collection when I got to the store and checked my phone and noticed that my screen guard was removed and there was a crack was on my phone which was not there before (due to the protection of my screen guard) when I checked the documentations of the repairs it stated charging port and damaged selfie camera which is what I reported the day that i brought it the very first time however I saw that someone from Telkom added CRACKED SCREEN which I did not report as there was not cracked screen as I always had a screen guard on. I queried it with Imran the technician and he said according to the pictures that the repair center took there was no screen guard this made me furious as when I brought it the first time I was accompanied by my father and both him and I has the same contract with Telkom and both bought screen guards at the same time and when I brought it to the branch he was with me when I gave the phone in with the screen guard attached. When the phone was at the branch the second time for collection the screen guard was still on and the took it back for the apparent selfie camera fix which could not be fix for some BULL**** reason as it was damaged when i got it back from the first time it went in for repairs. I asked Imran and a lady named Ashleigh Pool where my screen guard was and who gave them permission to just take off my screen guard as I never received confirmation nor permission call from any one from Telkom. They could not give me a straight answer in stead they talked around my question and said the sent me SMSs to me but they they had my phone in their possession for two months. For two months they have been sending me SMSs which could not received as I did not have a phone. I asked to speak to the manager Ashely Tobias but he was hiding in there back room and did not even have the courtesy to come to a customer when I specifically requested for him instead he passed the buk to his other colleague which is really disrespect pull and really unprofessional. So as the could not give me a answer as to where my screen guard was or who even removed it I asked Ashleigh Pool and Imran Why was there a crack on my screen as there was not there when I brought it in for repairs they could not give me and answer and said the will check with the repairs and i told them that it will be impossible because form the service that I have received thus far nobody has the integrity to come forward and admit that they have broken my property that I am still paying for and on top of that I am paying Telkom insurance that is UTTERLY useless as they claim my phone is out of warrantee I don't understand then why am I still paying this insurance if it cant even help me in my time of need. Once again shocking service form this branch I don't think they have any regard for their customers and this will be the reason for future customer not wanting to choose Telkom service provider as this is brand damaging. what was shocking is that I am not the only one who is a unsatisfied customer. a lady came in just before me and was very loud and she ask the consultant why is Telkom charging her double and after she paid Telkom sent her a notification as that she has not paid for R1000 and was very upset as Telkom consultants could not give her a straight answer and they just rep**** to her "IT SAYS SO ON THE SYSTEM" which is really a disappointing this as they are just reading from the screen and have no answer for a customer. The lady even said she only has this contact for a month and was there a a week ago and spoke to the same consultant a week ago and asked her is she can recall and the colleague looked straight in her face and said that she don't even know who the lady was with out even 'checking on their so called system' as they always do like parrots just to confirm. this is the most unprofessional experience that I have ever endured. Ashleigh Pool and Imran advised that they will look in the matter as to who was the repair person who worked on my phone, but I doubt it. Once again disappointing service from this branch my mind is blown for the shocking service.