The shenanigans and pits of the so called of Telkom SOC insurance

I think it's fair we shut down Telkom Insurance for good. Claimed the lost device on the 17th of September submitted and paid the excess fee on 26th of Septermber after being approved. Got acknowledged that the device will be delivered and I should expect to hear from the supplier in 24-48 hours. Today marks the second week full without having heard from the supplier or the insurance people. I keep calling with no answer. I keep email to follow up with no response. This is my last breathe am holding on , I wonder how in their rightful mind am supposed to be experiencing this level of indecency . I would urge the world to reconsider when it comes to telkom insurance . I heard discovery takes 3 days to fix your crisis. I am beyond hopeful. I need help