The service one has come to expect Telkom

I have been waiting for someone to install a new line for six weeks after placing a telephonic order, which itself took me most of an hour because the sales representative was very poorly trained. Tried to find out what's happening but no one in Telkom seems to be able to assist, they keep telling me to phone sales as if it's a completely different company. After phoning three times with no answer, eventually someone picks up after twenty minutes of waiting. Twenty minutes later and they can't even find my order, meaning it was never placed by the pointless sales rep. So I've wasted hours of my life and there is still no order and the sales rep has done absolutely nothing to earn a salary. The guy on the line says he's going to phone me right back when his supervisor gets there (no wonder, clearly everyone is working without supervision) but guess what... He doesn't phone! What a laugh.

If this were anything but a state owned enterprise it would have folded decades ago, but let's just keep employing people who do nothing, as that's the chief goal here. Any chance that someone with half a care, brain or authority could contact me? I suppose that would be far too wishful.