The service just gets worse- Case ***5

<p>This case has been open for over 5 months and the service just gets worse from telkom. I dont understand how one call can get messed up by one company so bad!!!!</p> <p> </p> <p> I cancelled this contract on the 31st of December 2015 and it only got processed last month. This was a new contract which i CANCELLED WITHIN MY COOLING PERIOD. Two days ago I recieve a call from a telkom employee to tell me she is working on my account and I woud be reimbursed for the charges I incurred from Telkom that they billed me after I cancelled my account... Today I get billed R2000 over my contract amount because she processed a termination fee for a contract that was cancelled within the LEGAL cooling period.</p> <p> </p> <p>i have been working on the same call with telkom for the last 5 months and it seems like no knows what they are doing!!! The service keeps getting woorse!!! Can you reverse this charge immediately !!!</p>