The Same problem from 6 months ago

at the end of July 2015 i had a problem with my internet connection being extremely slow, every test failed on upload, i logged the problem on Sun. As with the problem experienced last year, telkom keeps saying the line tested ok and works, however when i get home to run the speed test, it fails on \Upload"the last time it took 2 months to fix the problem. this time round i wonder how long it will take.<br> what about my AFRihost and netflix subscriptions with i already paid for and cannot use"