The same old *********** call centre

I called 180 today at about 11:50. I have an uncapped Smart Broadband Wireless. When I initially took out the service I was led to believe that it was fixed to a tower. Now I am moving homes and I need to confirm that my service will still work at my new home. I work from home and my internet connection is critical.

I waited more than 15 minutes for an agent. She initially did not even want to access my profile to assist me properly and just told me that if there is coverage that it "should" work. I managed to convince her to access my profile. She could not confirm whether my service would work or not. She told me to call the sales company and gave me a number which doesn't work. Now I have no idea what to do...