The saga of *********** telkom staff continues.

My ac this mth came without an itemised billing and to my disgust I noticed the amt was extremely high. I went into the overport telkom store to query this and was told that my option was changed to standard as from the 2nd of march hence the high bill. I would like to know which *********** staff at telkom changed my closer unlimited option to a standard option. I seem to be having endless problems with telkom and mind you its always a mission getting assistence over the phone and even more stressful at the overport store. The consultant says the best she can do is to log a query. So what happens now? Does she expect me to pay the high ac due to some *********** staff mistake or just wait for someone to contact me to rectify the mistake?<br> Telkom needs to get more competent staff as soon as possible to avoid this continuous nightmare.<br> It's so damn frustrating. Kindly get management to call me on ***.