The Run around

<p>I recently took up a FreeMe 20GB contract with Telkom, along with it comes </p> <p>- Campaign Free data</p> <p>- Recurring FreeMe Social Media data</p> <p>- Included all networks Data (of 20GB)</p> <p> </p> <p>For the past 3 months, whenever the Recurring FreeMe Social Media data is depleted, my internet connection suddenly becomes slower even though my Included all networks Data (of 20GB) is still there. This affects all social media platforms i.e. Instagram, whatsapp, facebook etc. pictures and videos either take longer to load or eventually fail to load. Whenever the Recurring FreeMe Social Media data is reloaded beginning of the month, everything is back to normal.</p> <p> </p> <p>I have reported this for the past 3 months to telkom, but each time I get told "we will log a case and escalate to technical dept, you will recieve an sms with ref number". each time I don't recieve an sms or any correspondence.</p> <p> </p> <p>I am really annoyed and fed up at the type of service i received, I am not getting any solutions and worst of all I am not getting the product I was promised. </p> <p> </p> <p>I have tried adding a new APN, roaming, re-setting the phone and still nothing works. Can someone at Telkom call me with a solution.</p>