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yajna G

1 reviews | Active since Dec 2011

07 Jul 2015, 07:27

The rudest man i have ever dealt with

MY grandmother and I were asked why we were BACK IN TELKOM APPARENTLY THEY SEE US EVERY WEEK!<br> 1. overcharged<br> 2. billed for router I did not buy<br> 3. given the wrong account number telephonically<br> 4. wrongfully cut-off<br> 4. the cut-off lasted a month due to financial department not able to find my payments<br> 5. credit R400 for April as I had no service... however new bill reflects R800 and there has now been yet ANOTHER DISPUTE LOGGED BY MAN AT SEA POINT WHO BUL**** AND VERBALLY ABUSED ME!<br> <br> I had gone in to enquire about the cost, my gran and I both started talking of course we were upset but to at home he looked at ME the payer and said \NO NEED TO RAISE YOUR VOICE WITH ME YOU ARE HERE ALL THE TIME"<br> SNIDE REMARK<br> <br> \""DO YOU THINK I WANT TO BE HERE ALL THE TIME???\"" <br> <br> I could see the charges for current month however he insisted on reading it to me"

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Replies (1)
Telkom
Telkom's reply07 Jul 2015, 08:37
Official
Hello anonymous101,

We regret to hear this and do apologise for any inconvenience caused.

Be assured your query has been escalated to or Accounts Team for assistance and feedback will follow.

Ref SM119148

Apologies for any inconvenience caused.

Regards,
Didi Guma
Telkom Social Media Team
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