DR
David R
1 reviews | Active since Aug 2015
12 Nov 2021, 07:43
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David R's updateReviewer Update
12 Nov 2021, 07:47Not sure what happened above. I will repost.
DR
David R's update12 Nov 2021, 07:47
Reviewer Update
Not sure what happened above. I will repost.
DR
David R's updateReviewer Update
12 Nov 2021, 07:49So i have been with Telkom for Years, having ADSL, Since there is no other service in my area, no fiber, was no LTE and ADSL was the only thing i can host servers on so that me and the mates can play games on private servers as well as i work from home. So I was paying r599 for the uncapped ADSL right and then about a month ago they stole cables in the area that was a Wednesday, So i logged a fault cause the line was completely dead, Openserve came out and traced it and found a whole bunch of cables were ******, so I'm sitting in a pickle, i cant work and he cant give me answers so it now has to be escalated to the Cable people. That was done, Thursday passes i hear nothing, Friday morning i call them, my Airtime, their lines either drop or they answer and cannot hear you. Well i keep trying and keep trying, eventually used the Talk to Us on the website, 1 Person there was actually helpful, checked and said the cable people logged a report which states they are waiting for Cable. So fine i left it there since we all know this pandemic messes up everything. Monday morning its me and Hellkom again and still same story cant call them, got another agent on the Talk to us, he advised me there has been a entry in the report that Telkom will not replace the cable, I have to go into a shop and get my adsl ported to FLLA ( Fixed Line Look Alike), So i don't really mind having it moved, Which i had a problem was is that now i have to leave my house, while I'm a diabetic and has asthma and had covid a year ago which really sucked, but i survived, 1 of the lucky ones. So i went to the shop and they had the nick to tell me that they cannot move me over since they cannot see on the system any report of not replacing the cables. so quite frustrated left and tried calling Telkom again like a billion times. Eventually got someone that gave me the log entry date and time and all that and the reference number, went back the next day and gave them all that information, so now im being helped. said it will take 2 to 24hrs for the Simcard to go active. So that i can live with. But they cannot tell me what it will cost me extra or if it is uncapped or anything like that. So gave it till the next morning, turned on the router and whalla had internet, well had internet for like 5 minutes. Just connecting to my work vpn and receiving mails, no internet. logged onto the router, have a few sms's on it, stating the 2gb data i has is done. now im quite mad, a few 100 phones calls later, ok now i get a few sms's on the sim, 1 stating im on broadband unlimited. second 1, i have 250gb on 10mb speed, another sms 50gb on 4mb, and final msg of unlimited at 2mb. Now im sitting here, what the hell is this. i went from an uncapped adsl where i do about 600gb to 800gb just for my work a month to a capped adsl FUP. that isn't right, well so frustrated with all this i just taught well it is what it is, we always have to pay for their stupidity, well so i left it like that, not going to complain and give myself a hearth attack. So then i tried forwarding ports for the servers i run, well dang that does not work either. asked them about it, just got ignored. so got myself a Vodacom contract with 100gb and costing me a arm and legg but at least i can port forward with the unrestricted APN. but here comes the kicker, Received my bill, They are now charging me R960 around about for basically Capped Internet cause they are too lazy to replace cables which will be ****** again. So no it seems that Customers have to pay for their Problems since we are relying on their services to Work. That's really nice from them. I mean i would have been fine if they said ok sir we cannot give you 10mb uncapped like you had on ADSL and it will be 10mb FUP and so forth and that it will cost you more than what you pay now. Cause i mean i can get the MTN uncapped for R699 and the FUP is 400gb which i have no problem with cause at least their FUP is not as **** as telkom's FUP.
So my question is How can Telkom change you from an ADSL uncapped 10mb to a LTE 10MB FUP to 2MB with a higher bill and no port forwarding and lengthen your Contract which should have expired in March 2022 with another 24 months contract when they are at fault and not me?
So my question is How can Telkom change you from an ADSL uncapped 10mb to a LTE 10MB FUP to 2MB with a higher bill and no port forwarding and lengthen your Contract which should have expired in March 2022 with another 24 months contract when they are at fault and not me?
DR
David R's update12 Nov 2021, 07:49
Reviewer Update
So i have been with Telkom for Years, having ADSL, Since there is no other service in my area, no fiber, was no LTE and ADSL was the only thing i can host servers on so that me and the mates can play games on private servers as well as i work from home. So I was paying r599 for the uncapped ADSL right and then about a month ago they stole cables in the area that was a Wednesday, So i logged a fault cause the line was completely dead, Openserve came out and traced it and found a whole bunch of cables were ******, so I'm sitting in a pickle, i cant work and he cant give me answers so it now has to be escalated to the Cable people. That was done, Thursday passes i hear nothing, Friday morning i call them, my Airtime, their lines either drop or they answer and cannot hear you. Well i keep trying and keep trying, eventually used the Talk to Us on the website, 1 Person there was actually helpful, checked and said the cable people logged a report which states they are waiting for Cable. So fine i left it there since we all know this pandemic messes up everything. Monday morning its me and Hellkom again and still same story cant call them, got another agent on the Talk to us, he advised me there has been a entry in the report that Telkom will not replace the cable, I have to go into a shop and get my adsl ported to FLLA ( Fixed Line Look Alike), So i don't really mind having it moved, Which i had a problem was is that now i have to leave my house, while I'm a diabetic and has asthma and had covid a year ago which really sucked, but i survived, 1 of the lucky ones. So i went to the shop and they had the nick to tell me that they cannot move me over since they cannot see on the system any report of not replacing the cables. so quite frustrated left and tried calling Telkom again like a billion times. Eventually got someone that gave me the log entry date and time and all that and the reference number, went back the next day and gave them all that information, so now im being helped. said it will take 2 to 24hrs for the Simcard to go active. So that i can live with. But they cannot tell me what it will cost me extra or if it is uncapped or anything like that. So gave it till the next morning, turned on the router and whalla had internet, well had internet for like 5 minutes. Just connecting to my work vpn and receiving mails, no internet. logged onto the router, have a few sms's on it, stating the 2gb data i has is done. now im quite mad, a few 100 phones calls later, ok now i get a few sms's on the sim, 1 stating im on broadband unlimited. second 1, i have 250gb on 10mb speed, another sms 50gb on 4mb, and final msg of unlimited at 2mb. Now im sitting here, what the hell is this. i went from an uncapped adsl where i do about 600gb to 800gb just for my work a month to a capped adsl FUP. that isn't right, well so frustrated with all this i just taught well it is what it is, we always have to pay for their stupidity, well so i left it like that, not going to complain and give myself a hearth attack. So then i tried forwarding ports for the servers i run, well dang that does not work either. asked them about it, just got ignored. so got myself a Vodacom contract with 100gb and costing me a arm and legg but at least i can port forward with the unrestricted APN. but here comes the kicker, Received my bill, They are now charging me R960 around about for basically Capped Internet cause they are too lazy to replace cables which will be ****** again. So no it seems that Customers have to pay for their Problems since we are relying on their services to Work. That's really nice from them. I mean i would have been fine if they said ok sir we cannot give you 10mb uncapped like you had on ADSL and it will be 10mb FUP and so forth and that it will cost you more than what you pay now. Cause i mean i can get the MTN uncapped for R699 and the FUP is 400gb which i have no problem with cause at least their FUP is not as **** as telkom's FUP.
So my question is How can Telkom change you from an ADSL uncapped 10mb to a LTE 10MB FUP to 2MB with a higher bill and no port forwarding and lengthen your Contract which should have expired in March 2022 with another 24 months contract when they are at fault and not me?
So my question is How can Telkom change you from an ADSL uncapped 10mb to a LTE 10MB FUP to 2MB with a higher bill and no port forwarding and lengthen your Contract which should have expired in March 2022 with another 24 months contract when they are at fault and not me?