The previous one

I am very dissapointed in telkom's mobile service provider 8ta mobile..Their service is poor and dispicable.I have been going to Menlyn since may just for a sim swop.Don't get me wrong some of the guys there know what they are doing but other's it's either you wonder if the person does not understand the business language or the global communication language call English. I blaclisted my numberon the 02 may 2018 itc number ********** 3 imei number for my p10 lite huawei phone was ********** ********** 5 I even went to the police station to get a case number When tried getting a sim swop I was told differnt stories from the wrong sim was activated A complaint was logged with telkom via the calldesk.I was given a simcard when I got home it was not active.I called the call desk and they said a complaint was logged.I went to 8ta mobile menlyn again and they said I must wait a week my sim card will be active I waited a week call the call desk and they said I must go to the store.I went to the store .The same process a cI complaint was logged.I have to case number's ********** 3. nothing was done with that complaint .I was give a sim.Last week thurday I went to 8ta mobile hatfield and was told the wrong sim was activated cause the one they gave me was not the one activated on the system.I had my id and not my proof of res so this sUNDAY i WENT SAYING I GOT AND SMS SAYING MY CASE NUMBER ********** 6 was reolved i called the call desk and they said I must got to the store and my sim will be activated.I went there to menlyn again and the lady wanted to lodge a complaint again I told and showed the sms that why does she wanna lodge a complaint I gave her the calldesk and they said she must activate my sim and she was not supposed to lodge a complaint.The last lady who helped maybe did not understand but atleast tried nad gave me a sim card and said by monday it will be working still today my sim card is in active.The previous one was just starnge and it was likje she did not understand what was happening. nOW MY OTHER DISSAPOINTMENT is when I fetched the p10 lite I asked for insurance and the klady said 8ta mobile does not give insurance and just left.When I got home I also did not find the pin that comes with the phone and on the previous upgrade before that I also asked for insurance and was also asked if they had insurance and was told no.Now Iam paying for a contarct phone was told the was no insurance now since may my sim card is not activated. Truelly speaking I do not know who hires at telkom mobile butI am dissapointed Someone who works for a mobile company must be presentable must most impotantly understand english and must understand the mobile industry And menlyn or pretoria is one of the key busineess hubs in gauteng Now I am buying airtime and data because of incompentence.I am really dissapointed I should have just stcuk with Mtn or Vodacom not a mickey mouse mobile company like telkom mobile and it used to be state owned they really must clean up their act or just go back to the landline service and be sold back to the state.They are just not proffessional enough I am really dissapointed.