THE POOREST SERVICE OF ALL NETWORKS

I bought a Samsung S4 phone from a Telkom Mobile store in Cape Gate on 17 March 2014. I registered the phone for the Samsung ADH. Two weeks back I dropped the phone and the screen cracked. I took it to Samsung. They said they wanted a clearer proof of purchase (POP). I went to the Telkom Mobile branch in Clearwater Mall (Roodeport) and I was told that I can't get it because they're not linked to the Cape Gate branch in Cape Town. I was told that I can only obtain the POP from the branch in Cape Town. I am currently in Midrand. Travelling to Cape Gate just for the POP is just not worth it. I have been phoning the branch in Cape Gate but they're not picking up.<br> As an alternative, I phoned the call centre (180) many times. They can't assist because I did not buy the phone online! What's the aim of having different branches across the country if I can only get assistance from the branch I bought the phone from? <br> The fear I have now is that the warranty is expiring on the 17th of March and there's still no sign of me getting any help. Why?<br> POOR service! Your agents just can't communicate with customers. What happens if I don't get the POP by the end of the day tomorrow? I must pay R2000