CR
Cecelia R

1 reviews | Active since Oct 2011

26 Nov 2015, 10:26

The poorest of the poor service

At Fourways Crossing we stood with a queue of other people for more than an hour waiting to be assisted. Eventually I called the manager who shifted blame to everyone and everything rather than his poor management of the store. <br> Got to the counter only to be told, 'we don't have stock of the router'. A package that is being advertised! We wanted to convert from one package to another, so were given forms to cancel the current package and THEN told about the unavailability of the router. What happens between cancellation of current package and the router becoming available? Well we would have to deal with having an interruption of internet services.<br> This is not the first time we have waited for more than an hour in that store and have come away without having achieved what we came for. Think twice before you go to Telkom Fourways Crossing.

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Replies (1)
Telkom
Telkom's reply26 Nov 2015, 10:35
Official
Hello cece****,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM171765

Regards
Luleka
Telkom Social Media Team