1 reviews | Active since Sept 2014
The pain of getting a landline
<p>I app**** for a Telkom fixed landline a month ago. I app**** for it on the website and all was good. A week later I contacted Telkom and was told that they will take 7 working days. 8 working days later I contacted Telkom again and was told it will take 14-21 working days before they can give me any information. Contacted Telkom for the third time (over 21 working days after my application), and was told that I will now get an answer in 30days... I live in a built up area in central Cape Town, infrustructure has already been layed in this area, yet here I am a month later with no idea where my application is in the process, all I get from Telkom is the answer that they are investigating for 7 days, then 14 days, now 30 days. A lot of investigating and a whole lot of nothing in terms of action. </p>
Good day Kameel,
Please be assured that this matter has been escalated to our Sales Team, please privately reply with your ID number.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Kameel,
Please be assured that this matter has been escalated to our Sales Team, please privately reply with your ID number.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Day 58... still no landline...still no estimated installation date...still no service delivery
Day 58... still no landline...still no estimated installation date...still no service delivery
