KA
Kameel A

1 reviews | Active since Sept 2014

22 May 2017, 10:45

The pain of getting a landline

<p>I app**** for a Telkom fixed landline a month ago. I app**** for it on the website and all was good. A week later I contacted Telkom and was told that they will take 7 working days. 8 working days later I contacted Telkom again and was told it will take 14-21 working days before they can give me any information. Contacted Telkom for the third time (over 21 working days after my application), and was told that I will now get an answer in 30days... I live in a built up area in central Cape Town, infrustructure has already been layed in this area, yet here I am a month later with no idea where my application is in the process, all I get from Telkom is the answer that they are investigating for 7 days, then 14 days, now 30 days. A lot of investigating and a whole lot of nothing in terms of action. </p>

0
Replies (2)
Telkom
Telkom's reply22 May 2017, 11:30
Official

Good day Kameel,

Please be assured that this matter has been escalated to our Sales Team, please privately reply with your ID number.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

KA
Kameel A's update13 Jun 2017, 12:02
Reviewer Update

Day 58... still no landline...still no estimated installation date...still no service delivery