The only way Telkom can keep customers

The worst company I have ever had the misfortune to deal with. April of 2017 I went to a Telkom store to cancel my account and land line. I was made aware of the month long cool down period after receiving my cancellation request. The following month I paid my usual monthly payment. That was supposed to be that.

March of 2018 I received an email saying my account was in arrears. I went back to the same Telkom store and there was no sign that my account had been canceled. I filled out another cancellation form. I received an sms saying my case had been resolved.

Today, August of 2019 I received an email from a debt collection agency saying my account payment is overdue by 20 days. Needless to say I am livid.