The only service consultant that knows their job

Been struggling to get my internet working for the past few days ever since I did a downgrade. Was supposed to wait for 72 hours, ended up having to wait 5 days. Calling Telkom at first didn't yield any results as most of the reps were more placating than actually useful. <br> Had almost given up hope when I called again this morning and Mr. Songezo helped me out.<br> He did in 10 minutes what the previous reps failed to do in their own 40-60min sessions. <br> The others should learn a thing or two from this guy, he knows his stuff.