The only person that could help

I have been experiencing an issue with my ADSL line since installation in April 2015. I reported the fault to Telkom 5 times of which, all 5 technicians could not help. Then, through mybroadband, I got in contact with a guy named Charl Olivier (sometime in May 2015). He then had a look and said the issue I am experiencing is unique but cannot figure out why this is. For the past 4 months he had been assisting me with test accounts and almost daily feedback with regards to the issue. Finally, he and his team diagnosed the problem and requested the config be done in order to finally resolve this issue. In October 2015, the issue has been finally resolved and this could not have been done without the help of Charl Olivier and his dedicated team. A big Thank You Mr. Charl Olivier from Kamal Narotam