The one thing you CANNOT cancel!

How can anyone ever recommend Telkom, for ages it was known that when Fibre comes out and Telkom is no longer needed they would lose customers. The time has finally come.

However, I have been trying to cancel my account with Telkom for months! Still, they cannot do something that simple. Being redirected from one to the next person I am beyond frustrated with them.

Is there a civil way to cancel a line or do they want to go the legal route?