The One Star I've Rated Telkom Is Probably TOO High!!!

What pathetic service!!! Actually NO SERVICE!!! My mobile Data contract package came to an end on 28 February 2018 and as per Telkom rules I mailed them a cancellation form and a copy of my identity document a month in advance dated 15 February requesting the cancellation of the contract and also the number. I resent the entire email again on 17 February 2018 and in both emails as well as on the cancellation form the request was that the contract ends on 15 March 2018. I subsequently phoned on 20 March 2018 and spoke to a consultant by the name of Isaac Kekana who asked me to email the cancellation form and the ID doc to him explaining that the cancellation inbox was probably full hence the fact that the contract was still active. I find this strange as the normal response to this is as follows: "'Isaac Kekana (IM)' ********** The recipient's mailbox is full and can't accept new messages at this stage. Message therefore not delivered. Please try resending this message later. [Telkom SA SOC Limited. Registration nr : ***]" This was the message I received today (04/04/18) as I have just received a statement dated 31 March 2018 which means this contract is still active. I called 181 180 and after listeniing to an automated message for 30 minutes decided to hang up and resort to Hello Peter's assistance. I do not see why I have to pay Telkom another cent as I've done what they as a company prescribe with regard to a cancellation. I trust that maybe this time around I'll get some kind of response from them.