The non existing service Telkom.

<p>On 31 January we reported a crossed line toTelkom which according to the technician, Johan, had to be fixed by them as the fault was in their computers they put an unknown number on our profile. By 6 february they reported the problem fixed and by 7 February we had no landline till today the 13 th and today we lost our internet as well. The ref number 27CVK080217 was escalated to a number 954877. We have decided to leave Telkom and get a service provider that can give us a reliable service but as we have a contract with them, we must pay about R5000 penalty. I can not find anybody who can tell me why we must pay a penalty if they are in breach of contract. They can not provide the service but we must be penalized I want to know what our rights are. A contract can not be so onesided. Can anybody see a way out of this *********** mess and what is their responsibility,? My losses are astronomical up to now and I just dont see a solution as they just dont seem to be able to provide a reliable service</p>