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CATHERINE C

1 reviews | Active since Aug 2017

01 Aug 2017, 09:12

THE NIGHTMARE CONTINUES

<p>Right from the outset this WiFi LTE offering was problematic and never delivered the speeds it promised. It was unusable for at least six of the 36 months. As the contract expired on 26 June 2017 I went to Bayside where Rashid assured me he had logged the cancellation and would forward the form. Not having heard from Telkom I contacted them (Sandra Mnisi) on 26 June but it had not been canceled. She forwarded it to Toni Venter for immediate action. On 10 July I emailed both these people to find out what was happening. No response. Several calls to Telkom later and a promise that a supervisor Brenda would call me, still no action. I have been charged for another month. How do I end this nightmare?</p>

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Replies (3)
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CATHERINE C's update11 Aug 2017, 00:19
Reviewer Update

Please can you give me a private email address as I am not keen to share Id on an open website. My email is **********

Thanks

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CATHERINE C's update11 Aug 2017, 08:24
Reviewer Update

This is my






Telkom Account no : ********** 20001

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CATHERINE C's update07 Sept 2017, 00:09
Reviewer Update
I just can't believe this. Despite all of this I am still being charged for this service even though I am not using it and the contract expired on 26 June. Who does one speak to get this sorted out? I cannot believe the inefficiency.